Privacy Policy

1. Who We Are

Nexus AI ("we", "our", "us") operates the website getnexusai.co.uk and the associated AI tools platform. We are the data controller responsible for your personal data.

For any privacy-related enquiries, you can contact us at: support@getnexusai.co.uk

2. Information We Collect

Information you provide directly

• Name and email address when creating an account
• Payment information (processed securely by Stripe — we do not store card details)
• Content you enter into our AI tools (e.g. product descriptions, prompts)
• Communications you send to our support team

Information collected automatically

• IP address and approximate location
• Browser type and device information
• Pages visited and time spent on the site
• Referring website or source
• Cookie data (see Section 8)

3. How We Use Your Information

We use your information to:

• Create and manage your account
• Process payments and manage your subscription
• Deliver the AI tools and services you've subscribed to
• Send transactional emails (receipts, password resets, service updates)
• Respond to your support requests
• Improve and develop our platform
• Comply with legal obligations
• Send marketing communications (only with your consent, and you can unsubscribe at any time)

4. Legal Basis for Processing

Under the UK GDPR, we process your data on the following legal bases:

• Contract — to fulfil our subscription agreement with you
• Legitimate interests — to improve our services and prevent fraud
• Legal obligation — to comply with applicable laws
• Consent — for marketing communications and non-essential cookies

5. Who We Share Data With

We do not sell your personal data. We share it only with trusted third-party service providers who help us operate:

• Stripe — payment processing (stripe.com/gb/privacy)
• Supabase — account authentication and database hosting
• Anthropic — AI model provider that powers our tools (prompts may be processed by their API)
• Netlify / hosting provider — website infrastructure

All third-party processors are required to handle your data securely and in accordance with applicable data protection law.

6. Data Retention

We retain your personal data for as long as your account is active. If you close your account, we will delete or anonymise your personal data within 90 days, except where we are required to retain it for legal or accounting purposes (typically up to 7 years for financial records).

7. Your Rights

Under UK GDPR, you have the right to:

• Access — request a copy of the personal data we hold about you
• Rectification — ask us to correct inaccurate data
• Erasure — request deletion of your data ("right to be forgotten")
• Restriction — ask us to limit how we process your data
• Portability — receive your data in a machine-readable format
• Object — object to processing based on legitimate interests
• Withdraw consent — at any time, for consent-based processing

To exercise any of these rights, contact us at support@getnexusai.co.uk. We will respond within 30 days.

If you are unsatisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

8. Cookies

We use cookies and similar tracking technologies to operate and improve our service. These include:

• Essential cookies — required for login sessions and security
• Analytics cookies — to understand how visitors use our site (with consent)
• Marketing cookies — to measure ad effectiveness (with consent)

You can manage your cookie preferences at any time via our Cookie Policy page.

9. Security

We take the security of your data seriously. We implement appropriate technical and organisational measures including SSL/TLS encryption, secure authentication via Supabase, and payment processing through PCI-compliant Stripe infrastructure.

No method of transmission over the internet is 100% secure. If you have concerns about a potential data breach, please contact us immediately.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please get in touch:

Email: support@getnexusai.co.uk
Website: getnexusai.co.uk

We may update this policy from time to time. We will notify you of significant changes by email or by prominently displaying a notice on our website.